1. Definitions
- “Account” means a registered Mavon.ai user account.
- “Mavon(s)” means usage credits within the Service, where 1 Mavon equals 1 minute of Voice AI usage.
- “Contacts” means phone numbers and associated data uploaded by you.
- “AI Calls” means calls or voice interactions initiated using the Service.
- “Third-Party Services” means external services integrated into the Service, including ElevenLabs and Twilio.
- “User”, “you”, or “your” means the individual or entity using the Service.
2. Service Description
Mavon.ai is a subscription-based Voice AI platform that enables Users to deploy AI-powered voice agents for outbound and inbound phone interactions.
The Service relies on:
- ElevenLabs for AI voice generation and agent technology.
- Twilio for phone numbers, call routing, and telephony infrastructure.
You acknowledge that Mavon.ai does not operate as a telecommunications carrier and does not initiate calls independently.
2.1 AI Disclosure
You acknowledge that the Service uses artificial intelligence to conduct voice interactions. Where required by applicable law — including the FCC’s interpretation of the Telephone Consumer Protection Act (TCPA) and analogous federal, state, and international rules — you must ensure that call recipients are informed at the outset of the interaction that they are speaking with an artificial or synthetic voice. This obligation applies to outbound and inbound flows configured through the Service. You are solely responsible for implementing and maintaining the required disclosure in your call scripts, greetings, IVR flows, and text messages.
3. Account Eligibility & Authority
By creating an Account, you represent and warrant that:
- You are at least 18 years old.
- If acting on behalf of an entity, you have full authority to bind that entity to these Terms.
- All information provided is accurate and current.
4. Subscription, Mavons & Billing
4.1 Mavons Usage Model
- The Service operates on a usage-based subscription model.
- 1 Mavon = 1 minute of Voice AI usage, calculated based on call duration and system processing time.
- Mavons are consumed during AI Calls and related voice interactions.
4.2 Purchasing Mavons
- Mavons can be purchased in increments of 100 Mavons from within the app after creating an Account.
- Prices, billing cycles, and payment terms are displayed at the point of purchase.
- Purchased Mavons are non-refundable, except where required by law.
4.3 Subscription Access
- Certain features may require an active subscription in addition to Mavons usage.
- Mavon Inc reserves the right to modify pricing, plans, or Mavons conversion rates with reasonable notice.
4.4 Usage Responsibility
You are responsible for monitoring your Mavons balance. Mavon Inc is not liable for unexpected usage caused by your configurations, scripts, or workflows.
5. User Responsibilities & Legal Compliance
5.1 Consent & Lawful Use
You are solely responsible for ensuring that:
- You have obtained all required consents from Contacts before initiating AI Calls.
- Your use of the Service complies with all applicable laws, including but not limited to:
- U.S. TCPA and state telemarketing laws
- Do-Not-Call regulations
- GDPR, ePrivacy Directive, and other data protection laws
- Any local anti-spam or consumer protection laws
Where required by U.S. federal or state telemarketing rules (including the TCPA and its implementing regulations), you must obtain prior express written consent from Contacts before initiating AI Calls or text messages that constitute telemarketing. Consent obtained under the EU GDPR, the ePrivacy Directive, PIPEDA (Canada), the Australian Spam Act, or other international frameworks must independently satisfy the specific requirements of the applicable jurisdiction.
Opt-out and revocation. You must provide every Contact with a clear and easily accessible method to revoke consent at any time. For text messages this includes replying STOP, END, UNSUBSCRIBE, or an equivalent keyword; for voice calls, an option to opt out during the call and a callable opt-out number. Revocation requests must be honored promptly and no further communications to that Contact may be initiated except as required by law.
Record-keeping. You will maintain complete and auditable records of all consent events — including the method, timestamp, source, and text of the consent solicitation — and produce them to Mavon or a regulator upon reasonable request. Failure to produce a valid record of consent for a given Contact is treated as absence of consent for the purposes of these Terms.
5.2 Uploaded Contacts
By uploading Contacts, you represent and warrant that:
- You have lawful authority to store and process the data.
- Contacts have consented to being contacted using automated or AI-generated voice calls where required.
- You maintain records of consent and will provide them upon request.
6. Prohibited Use
You may not use the Service to:
- Send spam, robocalls, or unsolicited communications.
- Contact individuals without legally required consent.
- Harass, impersonate, mislead, or deceive recipients.
- Engage in unlawful, abusive, or fraudulent activities.
- Circumvent safeguards imposed by Mavon, ElevenLabs, or Twilio.
Mavon Inc reserves the right to suspend or terminate Accounts engaged in prohibited use without notice.
7. Third-Party Services
7.1 ElevenLabs
AI voice functionality is powered by ElevenLabs. Your use of AI voices is subject to ElevenLabs’ terms and policies, including disclosure obligations and prohibited use restrictions.
You are responsible for informing call recipients that they are interacting with AI when required by law.
7.2 Twilio
Telephony services are provided by Twilio. Mavon Inc does not control call delivery, carrier restrictions, or telecom outages and is not liable for failures caused by Twilio or downstream carriers.
7.3 Call Recording
Certain features of the Service may record and retain voice calls, transcripts, or both. You acknowledge that call recording is subject to a patchwork of federal, state, and international laws — including one-party consent, two-party (all-party) consent, and jurisdiction-specific notification requirements. You are solely responsible for:
- determining which recording laws apply to a given call based on the location of every party on the line;
- providing any required disclosure to call recipients before or immediately at the start of recording;
- obtaining any additional consent required for recording (including, in two-party-consent jurisdictions, the recipient’s affirmative consent);
- configuring recording features within the Service to comply with the applicable rules.
Mavon does not independently determine whether recording is lawful in a given jurisdiction. You agree to defend, indemnify, and hold Mavon harmless against any claim arising from recording activity that fails to meet the applicable legal requirements.
8. Data & Privacy
You retain ownership of your data. By using the Service, you grant Mavon Inc a limited license to process data solely to provide and improve the Service.
Data handling is governed by our Privacy Policy, which forms part of these Terms.
Mavon retains User content and Contact data for the duration of your active subscription and for a reasonable period thereafter, to comply with legal, tax, accounting, and audit obligations. Upon written request and subject to applicable law, you may request deletion of your Account data. Requests to delete Contact records will be actioned within thirty (30) days, except where retention is required by law, necessary to establish or defend legal claims, or otherwise permitted under GDPR Art. 17(3) or analogous rules.
Data subject rights. Where you or your Contacts are located in a jurisdiction that grants specific privacy rights — including but not limited to the EU General Data Protection Regulation, the UK GDPR, the California Consumer Privacy Act as amended by the CPRA, and analogous laws — you and your Contacts may exercise those rights (access, correction, deletion, portability, restriction, objection, and non-discrimination) by contacting [email protected]. Mavon acts as processor of your Contact data, and you as controller are responsible for responding to Contact-level rights requests; Mavon will provide reasonable assistance and appropriate technical measures.
9. No Warranties
The Service is provided “as is” and “as available.”
Mavon Inc disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and uninterrupted availability.
AI outputs may be inaccurate or unpredictable. You accept all risks associated with AI-generated content.
More specifically, AI-generated voice and text output is inherently probabilistic and may contain errors, hallucinations, misstatements, biased content, or unintended interpretations. You acknowledge and agree that:
- Mavon makes no representation regarding the accuracy, completeness, or suitability of any specific AI output for any particular purpose;
- you are responsible for reviewing and, where appropriate, verifying AI outputs before acting on them (particularly for matters involving financial obligations, legal or medical guidance, safety-critical decisions, or regulated communications);
- you will not represent Mavon’s AI output as human-authored or as advice from a licensed professional;
- Mavon disclaims all liability arising from your reliance on, publication of, or downstream use of AI output produced by the Service, including any damages caused by an AI output that a reasonable human reviewer would have caught or corrected.
10. Limitation of Liability
To the maximum extent permitted by law:
- Mavon Inc shall not be liable for indirect, incidental, consequential, special, or punitive damages.
- Mavon Inc’s total liability for any claim shall not exceed the amount paid by you to Mavon Inc in the six (6) months preceding the event giving rise to the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless Mavon Inc, its officers, directors, and affiliates from any claims, damages, fines, penalties, or expenses arising from:
- Your use of the Service
- Your Contacts or communications
- Violations of telemarketing, privacy, or anti-spam laws
- Your breach of these Terms
Defense. Mavon reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification. In such case, you will cooperate reasonably with Mavon’s defense. You may not settle any matter that imposes liability, an admission of fault, or ongoing obligation on Mavon without Mavon’s prior written consent.
Specifically included. The indemnity above expressly extends to any claim arising from:
- misuse of AI-generated content produced through the Service;
- failure to provide required AI-disclosure notifications to call recipients (see Section 2.1);
- recording of calls without lawful consent under Section 7.3;
- sanctions, penalties, or enforcement actions imposed by the FCC, FTC, state attorneys general, or foreign regulatory authorities in connection with your use of the Service.
12. Suspension & Termination
Mavon Inc may suspend or terminate your Account immediately if:
- You violate these Terms
- Your use exposes Mavon Inc or its partners to legal or reputational risk
- Required by law or third-party providers
Unused Mavons are forfeited upon termination unless otherwise required by law.
13. Changes to the Terms
We may modify these Terms from time to time. For material changes — including changes to pricing, refund policies, data-handling practices, or User obligations that would materially affect your rights or obligations — Mavon will provide reasonable advance notice (typically at least thirty (30) days) via email to the Account owner and by prominent in-Service notification. If you do not accept a material change, your sole remedy is to discontinue use of the Service before the change takes effect; continued use after the effective date constitutes acceptance. Minor, clarifying, or legally required changes may take effect immediately upon posting, in which case we will update the “last updated” date at the top of these Terms.
14. Governing Law
These Terms are governed by the laws of the United States, without regard to conflict-of-law principles.
15. Entire Agreement & Severability
These Terms constitute the entire agreement between you and Mavon Inc regarding the Service.
If any provision is held unenforceable, the remaining provisions shall remain in full force and effect.
